Training Manual

Unit Sizes / Service Fees / All-IN Fees

  • Jr. Suite / $199 / $55
  • 1-bedroom Suite / $259 / $65
  • 2-bedroom Suite / $299 / $65
  • Penthouse Suite / $499 / $65
  • Presidential Suite / $699 / $75
  • Villas, 3- to 7-bedroom / $999 / $85

INTrave’L

  • Over 100,000 sister resorts
  • We book like a travel agent, so there are no exchange fees
  • We own the company
  • This inventory is part of our rental program

Hard Bookings vs Soft Bookings

Hard Bookings:

  • Paid and confirmed reservations
  • The name on these can be changed.

Soft Bookings:

  • Reserved, not paid
  • During low season, up to 3 months before arrival
  • During high season, up to 6 months before arrival
  • No soft bookings week of Christmas, New Years, 1st week of January, last 2 weeks of June, Easter, Presidents week, July 4th, Thanksgiving

Guarantee vs Access

  • Contract gives unit size guarantee, plus services
  • Access means when available

Rent

RCI/II trade ins

  • Anyway $$$ using MF and extra weeks. Exchange fees, etc.
  • We take in trades, even some that are not paid. MUST qualify!

Steps of Tour

  • Preparation is Key! Train, Practice, Train, Practice…. Start again!
  • Know your goals, dress for success, stay positive
  • Meet ‘n greet in reception, move them to a table
  • Warm up, make a friend… no less than 10 minutes, never discuss religion or politics, no drinking stories
  • Be prepared to mirror clients
  • Intent statement and permission to proceed
  • Discovery and survey – ask 1st, 2nd and 3rd level questions
  • Pitch using Carpeta and tools
  • Follow order in Carpeta, do not proceed until you complete a section
  • Use emotion and More Emotion!!

Property Tour

  • Build emotion, ask tie downs, note questions for closer on back of survey
  • Movie – this is your big finish!!! Remember we sell Dreams… and our movie brings the dream to life. It must be the last thing they see before going to closer. During pre-construction time, this will be their only chance to feel the excitement until we open.
  • No movie, no prices.
  • Return to beach club, Like, Use, Affordability, Credit card discovery…TO